These are the pillars that govern our way of doing business:
Customer Satisfaction
Your satisfaction as our customer is of utmost priority. This is why we provide customer support through our 24-hour live chat service which is available on all 7 days of the week. Rest assured that our friendly and well-trained staff would be able to assist you with all your questions and issues to ensure a quick and effective resolution. We go the extra mile by employing game and website designers that understand what it takes to deliver an authentic gaming experience.
Safe and Secure
We carefully manage the information provided to us and diligently work hard to ensure the integrity of all our data. We would never reveal, share, or sell information to any other third party. Whilst ensuring convenience to our customers, we would never compromise the privacy of our clients.
Value for Money
We provide generous promotions and bonuses to our customers in order to help them maximize their value for money. Our customers also get unlimited access to all the latest and most wanted online casino games. These rewards are our way of saying thank you for your patronage.
Research and Development
To keep providing the best customer experience, we spend time, money, and resource into research and development. This helps us to ensure that our products remain relevant and up-to-date. The feedback that you share with us is also taken into consideration on how we can make improvements to our services and products.
Quality Assurance
We audit our processes and standards to always maintain the highest standards. Quality assurance is ingrained into all aspects of our company, including the customer service experience that you would receive because what is important to you, is even more important to us.
We want to hear your questions and feedbacks. Please feel free to get in touch with us through our live chat service and we’d be happy to assist.
A. General
Who is MB8
We are one of the premier and most trusted online casinos in Asia. We first opened our doors to members back in 2013 and aim to provide the best gambling experience to our members.
Why should I join MB8?
We prides ourselves in being the best choice in the market by offering our members a great variety of top-notch games from the most famous providers, friendly customer support team, exciting promotions and so much more! Our goal is to create a quality casino we can be proud of, providing our members with the best gaming experience.
Is MB8 licensed to operate an online casino?
We are licensed and regulated by The Philippine Amusement and Gaming Corporation (PAGCOR) and operate under the licenses of Offshore Gaming, and Electronic Gaming and Poker.
What is the meaning of Wallets in MB8?
There are 2 main category of wallets in your MB8 account:-
i. Main Wallet; and
ii. Game Provider Wallet (also known as Game Wallet).
Main Wallet is the wallet used to store your credit balance when you first make a deposit or before you request for a withdrawal.
Game Wallet is the additional wallet prepared under the name of the gaming service provider which is used to store your credit balance before placing your bets.
In short, Main Wallet is where all deposit and withdrawal transactions are conducted whereas Game Wallets are used for all the betting related transactions.
Important note:
We are in the midst of merging game wallets into your Main Wallet. That way, you can start gaming immediately without having to perform any wallet transfer. To view the list of game providers supported under your Main Wallet, click on the Main Wallet icon in your Wallet page.
B. Account
What is the legal age to play at MB8?
MB8 members must be at least 18 years old and above; and as well agree to abide by the terms and conditions imposed.
How do I register for an account with MB8?
Simply click on the “Register” button, which you will be guided with easy steps and your way for a more exciting experience.
What should I do if I have forgotten my password?
To retrieve your password, you can click on "Forgot Password" and fill in your phone number or username, then click on submit. Your password will be reset and sent to your phone number via SMS. If you did not receive the SMS even after multiple resend attempts, please contact our customer service team via Live Chat for further assistance.
What should I do if I have forgotten my username?
Please contact our Live Chat agent to retrieve your username.
I am not able to complete my account registration because some of my personal details have been used by someone else. What should I do?
Please contact our Live Chat agent to receive further assistance.
Can I register more than one MB8 account?
To provide our members with the best gaming experience and to help them level up faster for our VIP program, we only allow for the registration of one active account for each member.
Is my personal information secure?
MB8 is developed with your personal privacy and security as our primary concern. We are regulated by laws and will not disclose your personal information which employs the highest standards of data encryption to any third party unless required to do so by applicable laws and regulations or a court order.
C. Payment
How do I make a deposit?
Depending on the country in which your MB8 account is created, there are different types of payment methods that we accept as valid modes of transactions. The most common payment options are:
i. local bank transfer / online banking;
ii. payment gateway service; and
iii. cryptocurrency payment.
How do I make a deposit via local bank transfer?
To make a deposit through local bank transfer, please follow step by step instructions below:
i. Head over to our Deposit page and select Bank Transfer as your payment method;
ii. Select a bank of your choice (can be different from your bank);
iii. Take note of the banking details displayed on the Deposit page;
iv. Login to your bank account via internet banking or mobile banking;
v. Perform an instant fund transfer that is above the minimum deposit amount, into the bank account that you previously took note of;
vi. Once the fund transfer is successful, take a screenshot of the receipt;
vii. Return to our Deposit page and fill up the rest of the deposit form by entering the amount that matches your receipt and upload your payment receipt as a proof of transaction before clicking on the “SUBMIT” button; and
viii. Once our team has successfully verified your transaction, your deposit will be approved and the amount will instantly be credited into your Main Wallet.
What is a payment gateway service and how do I make a deposit through this payment option?
A payment gateway service is a service that is designed to simplify your payment process to the point that you will only have to provide your username, password, and the 2FA (Two Factor Authentication) in order to execute a fund transfer. The 2FA can come in the form of an SMS OTP or token authorisation.
Some of the payment gateway service providers that we work with are:
i. MBPAY;
ii. Help2Pay;
iii. EeziePay; and
iv. FastPay
To make a deposit through payment gateway service, simply follow these instructions:
i. Head over to our Deposit page and select any one of the payment gateway service providers as your payment method;
ii. Fill up the rest of the deposit form and click on the “SUBMIT” button;
iii. Follow through the payment process as guided by the payment gateway service provider; and
iv. Once your payment is completed, your deposit will be approved and the amount will instantly be credited into your Main Wallet.
How do I make a deposit using cryptocurrency?
To make a deposit using crypto, please follow step by step instructions below:
i. Head over to our Deposit page and click on the “SUBMIT” button after selecting Cryptocurrency as your payment method;
ii. Follow through the payment process as guided by the crypto gateway service provider; and
iii, Once your payment is completed, your deposit will be approved and the amount will instantly be credited into your Main Wallet.
Can I make a deposit using a third party bank account such as my friend or family member?
To maintain safety and account integrity, we do not accept any deposits made from any other person that is not the owner of the MB8 account.
How do I request for withdrawal?
You can withdraw funds from your MB8 Main Wallet by requesting for withdrawals to be paid directly to your bank account via local bank transfer or to your crypto wallet via cryptocurrency payment.
To request for a withdrawal, head over to the Withdraw page and add your bank account details before entering the amount that is above the minimum withdrawal amount that you wish to withdraw.
Important notes:
i. Your withdrawal request will be rejected if your deposit amount did not get played until the turnover is reached;
ii. Your withdrawal request will be rejected if the beneficiary name of the bank account for withdrawal is different from the one used for making a deposit; and
iii. If any unusual activities are detected on your MB8 account, we may, at our absolute discretion, request for additional documents to be furnished before processing your withdrawal request.
How long will it take to process my withdrawal?
Our standard processing time for a withdrawal request is about fifteen (15) minutes. However, the processing time is largely dependent on our game providers in sending us your bet histories for validation purposes and banking system to function normally.
Should your withdrawal request remain stuck on pending status for more than fifteen (15) minutes, kindly seek clarification from any of our customer support representatives via Live Chat.
Are there any additional charges for deposit or withdrawal?
MB8 will not impose any charges towards our members for any deposits or withdrawals made to or from their accounts. However, please be informed that some deposit payment methods may incur additional transaction fees which we will not absorb. We will only process and approve the credit amount to the depositor’s MB8 Main Wallet according to the final amount that we received.
D. Betting
My deposit has been approved, why do I still receive an error of “Insufficient funds” when I try to place a bet?
In order to place a bet, you must first ensure you have topped up your Game Wallet by performing a transfer from your MB8 Main Wallet into the Game Wallet of the gaming service provider that you intend to play on.
What is the minimum bet amount for each game?
The minimum bet amount is different for every game, table, or match. You can find the bet limits as displayed on the games themselves.
What happens if there is an error in the game I bet on?
In an event of a dealer error on Live Casino, the game round will be temporarily paused while the dealer notifies the pit boss. Members will be notified via chat and if an immediate resolution is not possible, the game round will be cancelled/refunded.
As for Sports match results being announced incorrectly, the status of your bet ticket will be resettled and the balance in your Game Wallet will be reconciled according to the latest results.
Unless specified otherwise, by default all malfunctions or errors would void all pays and plays.
What is turnover?
The definition of turnover, otherwise also known as rollover/wager is the total amount of bets that you have placed. Each time you place a bet, you will accumulate a turnover amount if the outcome of your bet is either win or lose.
Any bets resulting in a draw or tie will not generate any turnover amount. This requirement is commonly imposed on bonuses as stated in the promotional terms & conditions to ensure fairness to both promotion applicants and the casino.
E. VIP
How do I become a MB8 VIP member?
Your membership level will be upgraded automatically once you achieve the deposit requirement within the aforementioned timeframe.
How is my deposit amount being calculated?
Your deposit amount is calculated by totalling up all the deposits that you have made for the past 90 days.
Will I lose my VIP membership if I have become inactive for some time?
Yes, if your total accumulated deposit for the past 6 months is lower than the required deposit amount for the current tier, your membership level will be downgraded to the tier based on all the deposits you have made for the past 6 months.
When can I start enjoying the benefits as a MB8 VIP member?
Our VIP members are entitled to enjoy all the benefits as soon as they qualify and successfully upgraded their membership level to become a VIP on the day itself.
This page contains information explaining your rights in accessing and using MB8 website. The Terms and Conditions relating to the games and promotions available on the website are posted from time to time, which are incorporated herein by reference.
The following provisions define the Terms and Conditions that govern your access and participation in any "play for real" services provided by MB8 or collectively referred to as "we", "our", "us", the "company", or the “website” as the context requires:
'Account' means an account held by you with us (with its website MB8) for the purposes of carrying out betting and gaming transactions via the website.
'Games' means any and all of the games, gambling and betting services offered from time to time on the website, including but not limited to casino, poker, bingo and lottery, sports betting and live betting and any one-off tournaments and events.
'Software' means any computer programme, data file or any other content (including any user information relating to the foregoing) that is required to be installed on your Device to enable you to use and access the website and Services;
'Device(s)' mean any application access devices, including but not limited to personal computers, laptops, mobile phones, personal digital assistants, PDA phones, hand-held devices employed for the use of the website and Services;
'Services' means the Games and Software together.
2.1. You can only play the Games for money if you are:
i. 18 years of age or over; and
ii. have reached the age at which you are legally entitled to play the Games in whichever country you access our site
2.2. If you are not entitled, we reserves the right to:
i. immediately prevent your participation in Games and suspend your Account; and
ii. report you to the relevant authorities
2.3. Clicking on the relevant 'SUBMIT and REGISTER' button during your registration, you acknowledge and accept that:
i. you are at least 18 years of age;
ii. you have read, fully understood and accepted these Terms and Conditions; and
iii. these Terms and Conditions constitute a legally binding agreement ('Agreement') between you and MB8 regarding the use of the Services
2.4. You cannot transfer, sell, or pledge your Account to another person. This prohibition includes the transfer of any assets of value of any kind, including but not limited to ownership of Accounts, winnings, deposits, bets, rights and/or claims in connection with these assets, legal, commercial, or otherwise.
3.1. We reserve the right to amend, update and modify these Terms and Conditions without prior notice, in our sole discretion. The amended, updated or modified Terms and Conditions shall be effective upon publication on the website. Continued use of, access to, and participation in the Services on or through our website and Device(s) after such publication constitute your acceptance to the modified or updated Terms and Conditions.
3.2. You acknowledge and agree that it is your sole responsibility to check for any amendments, updates and/or modifications. MB8 shall not constitute an obligation to notify you of such amendments, updates and/or modifications.
4.1. The information, material and data provided or made available to you on the website, Services and/or in any other form including, without limitation, marketing programmes and materials, results, statistics, sporting data and fixture lists, odds and betting figures, text, graphics, video and audio content (the 'Information'), belong to MB8 and our licensors and are meant for your personal and non-commercial use only.
4.2. You may not in any way or by any means adapt, copy, modify, reproduce, store, distribute, display, publish, transmit, sell, rent, lease or license or otherwise make the Information available to any other person, website, or media without our prior consent.
4.3. The Software, Services and the Information provided on the website are protected by copyright, trademarks and other forms of intellectual and proprietary rights. All rights, title and interest in and to the Software, Services and Information on the website are owned by, licensed to and/or controlled by MB8 and/or our licensors. You acknowledge that you do not acquire any rights, interests, or licences to the Software, Services and the Information through your use of the website.
As a condition of use of the Services, you warrant and undertake that you shall not use or access the Website(s), Services, Software and/or the Information for any purpose that is unlawful under any law that is applicable to you or that is prohibited by and/or in breach of these Terms and Conditions. In particular (and in addition to all other representations and warranties set out in these Terms and Conditions), you warrant and undertake as a condition of your use of the Services:
i. that you are acting on your own behalf and in your own personal capacity and not on behalf of another person;
ii. that you are not restricted by limited legal capacity;
iii. that you are not diagnosed or classified as a compulsive gambler;
iv. that you are of the legal age of 18 and above;
v. that you are fully aware of the risk of losing money in the course of using the Services;
vi. that you are not using or depositing money which originate from illegal or unauthorised activities;
vii. that you are not conducting criminal or otherwise unlawful or unauthorised activities and/or intending to use your Account opened with us in connection with such activities;
viii. that you shall not allow other persons to use your Account for any criminal or otherwise unlawful activities including, without limitation, money laundering, under any law applicable to you or us;
ix. to keep your username, account number and password secure, confidential and protected against unauthorised access or use and to ensure that you notify us immediately if you misplace, forget or lose your Account username or password;
x. to be solely responsible for any and all activities that occur under the access to and use of the Services on and through the website and/or Device(s) under your username, account number and password regardless of whether such access and/or use was authorised by or known to you or not;
xi. tot to use the website, Device(s), Software or the Information in any way which interferes the operational performance of the Services and the website to other users;
xii. not to solicit or in any manner seek to obtain any information relating to other members;
xiii. not to upload or distribute any program, file or data that contain viruses and may affect the operational performance of the Device(s), Services and/or the website;
xiv. that your access to or use of the Services and website is not illegal or prohibited by laws or contractual obligations that are applicable to you from which you are currently accessing the website or using the Device(s);
xv. not to post or transmit to the website and/or to the Device(s) or to any other members, any unlawful, harassing, abusive, threatening, defamatory, obscene, indecent, inflammatory, racially or ethnically objectionable, pornographic or profane material, or any that could be considered a criminal offence;
xvi. that you are not an officer, director, employee, affiliate or agent of MB8 or any company related to MB8, or a relative or housemate of any of the foregoing.
6.1. In order to bet with MB8, you must complete the application for Account opening. We reserve the right to reject your membership application without reference to you or assigning any reason whatsoever.
6.2. You represent and undertake that all information supplied when registering and completing the membership application is accurate, true and complete in all respects including, your name and mobile number.
6.3. We will take reasonable and appropriate measures to ensure that any personal information disclosed to us shall remain confidential. We will not report or disclose your personal data or betting information unless compelled to do so by any applicable laws and regulations.
6.4. It is your sole responsibility to keep your personal information confidential. We reserve the right to disclose and transfer your personal data to our respective payment settlement service providers and financial institutions to the extent necessary for the completion of payments.
6.5. We reserve the right to request further evidence of identification and age from you to verify your membership application (e.g. valid picture identification). If there is any change to your information details, you shall notify us of the relevant change immediately.
6.6. We reserve the right to confirm your name and address by post. We may, at our discretion, undertake additional security checks against any information that you provide. By agreeing to these Terms and Conditions, you give consent for MB8 to access, use and store any identification verification or checks that may be made against you.
7.1. We accept bets for games that are advertised on the website and/or through the Device(s). All such bets are subject to the betting rules applicable to each event or game, and to these Terms and Conditions. If a manifest error or mistake occurs or an incorrect participant is quoted for any event, all bets placed on that event shall be void. In the event of any malfunction to the MB8 gaming system, MB8 reserves the right to void any and all bets placed.
7.2. Notwithstanding any other provision in these Terms and Conditions, MB8 reserves the right, in our absolute discretion, to decline all, or part, of any bet placed without providing any reason whatsoever.
7.3. We only accept bets made through the internet in compliance with these Terms and Conditions. Bets are not accepted in any other form (whether by post, email, fax or otherwise) and will be void regardless of the outcome
7.4. MB8 reserves the right to suspend and or close a member's Account at any time if it is believed that you have breached any of these Terms or have acted in a manner of cheating, hacking, attacking, manipulating or damaging the normal betting spirits. Any winnings and/or payout including balance in the Account shall be deemed forfeited and invalid.
7.5. Any forms of 'abnormal bets' including the use of artificial intelligence or 'bots' on the Internet will be voided without prior notification. Any attempt or actual use of artificial intelligence by members will lead to termination of their Account.
7.6. Bets will be validly placed if your username and password have been entered correctly, provided if there are sufficient funds in your Account. It is your sole responsibility to ensure that the details of your bets are correct. Once your bets have been placed and confirmed by us, they may not be cancelled, revoked or changed.
7.7. You are responsible and liable for all activities and transactions that take place through the use of any of the following:
i. your name;
ii. your account number;
iii. your username and password
7.8. Bets will be deemed valid and accepted by MB8 when a transaction ID is displayed on your screen and duly reflected in your transaction history.
7.9. No betting is permitted after the commencement of an event and/or where the outcome of an event is known at the time of placement of your bet. If any event is erroneously left open for betting after the commencement of the event and/or where the outcome of an event is known, MB8 reserves the right to decline or void such bets placed. If for any reason a bet is inadvertently accepted by MB8 after an event or match has commenced, MB8 reserves the right to cancel and void such bet. Acceptance of any bet shall be at the sole discretion of MB8.
7.10. Unless stated otherwise, the result of a match or event will be determined on the day of its conclusion for betting purposes. The winner of an event or game will be determined on the date of the event's conclusion according to the betting rules.
7.11. MB8 does not recognise suspended games, protests or overturned decisions for betting purposes.
7.12. You acknowledge that any and all odds, lines and handicaps are subject to fluctuation without notice, and the foregoing will become fixed only at the time of acceptance of the bet by us. Where a manifest error, mistake or system failure results in an incorrect odd, line or handicap taken in a bet, MB8 may in our absolute discretion (but shall not be obliged to) make reasonable efforts to contact you to allow the choice of placing another bet at the correct odds, lines and handicaps.
7.13. We will not accept any simultaneously placed bets on one event from you. In respect of any bet and the associated transactions therewith, the decision of MB8 is final and conclusive.
8.1. You hereby acknowledge and agree that the Software that is made accessible to you is the property of MB8 and that you do not gain any rights to such Software whatsoever. You may not in any way or by any means adapt, copy, modify, reproduce, store, distribute, display, publicly perform, broadcast, publish, transmit, sell, rent, lease or license or otherwise communicate or make available such Software to any other person, website or on any other media and/or device.
8.2. MB8 grants to you a personal, non-exclusive, non-transferable and revocable licence to install and use the Software on your Device(s) (the 'Licence') provided that such installation and use is made through a Device of which you are the primary user.
8.3. The Software is licensed and distributed by MB8 solely for the purpose of enabling users of the Software to fully access and utilise the Services.
8.4. You are not allowed to:
i. install or load the Software onto a server of other networked device;
ii. copy, distribute, transfer, assign the Software to any other person;
iii. rent, lease, sub-licence or transfer the Software to any third party;
iv. create or provide any means through which the Software may be used by others;
v. translate, decompile, disassemble, modify, create derivative works based on the Software; or
vi. use the Software in a manner prohibited by applicable laws or regulations
9.1. MB8 reserves the right not to settle a transaction in the event of discrepancies between your bank account details and registered full name.
9.2. Any funds transferred to our bank accounts by you must be claimed within 1 month through the submission of a deposit form. Failure in doing so shall be deemed as forfeiture of the said funds.
9.3. MB8 reserves the right to reject any transactions that fall below the minimum amount specified in their respective transactional pages.
9.4. Your winnings are exclusive of the bet amount and this should be considered when placing your bet.
9.5. MB8 shall not be responsible or liable to you for any funds credited to an Account in error, and MB8 reserves the right to void any transactions involving such funds. Should funds be credited to your Account in error, it is your responsibility to inform MB8 immediately.
10.1. Your winnings from settled bets are credited to your account and shall be withdrawn in accordance with our Terms and Conditions.
10.2. We will not release your funds under any circumstances if the full value of your deposit is not played through in full.
10.3. Withdrawals of money from your Account may only be made in the same currency in which deposits were made.
10.4. The bank account used for the original placement of the deposit must be the same as the name of the registered account.
10.5 MB8 reserves the right to make a charge to your account to cover all reasonable costs relating to both the deposit and withdrawal.
11.1 All the promotions offered in MB8 are not allowed for multiple Accounts. If there is any collusion or usage of multiple Accounts, all bonus and winning amounts will be confiscated.
11.2. Turnover on all types of non-live Table games (e.g. Blackjack, Video Poker, Craps, American Roulette, Baccarat and other non-live Table games) and non-Slot games (e.g. Arcade, Lottery, Bingo, and other non-Slot games) will not count towards turnover requirement unless specifically stated
11.3. MB8 will only calculate the amount of bets that have been settled and with the result of winning or losses as valid turnover.
11.4. The required turnover amount subjected to all promotions is not counted as valid turnover eligible for rebate calculation.
11.5. MB8 reserves the right to decide unilaterally to execute and, at any time without prior notice, to modify, change, stop, cancel and/or invalidate the promotion.
11.6. All promotions or special offers introduced are subjected to these Terms and Conditions. MB8 reserves the right to suspend, withdraw or modify such any promotions at any time.
11.7. In the event that MB8 believes a user is abusing or attempting to abuse a promotion, we may, at our sole discretion, block, deny, suspend, withhold or withdraw any member from the promotion.
11.8. MB8 reserves the right to void any or all bets made by any individual/group of people acting in liaison/collusion and attempts of fraud. The money in the accounts will be confiscated immediately.
12.1. We have a zero-tolerance policy towards bonus abuse, fraud, taking unfair advantage of us and/or other suspicious activity, and we reserve the right to block and remove bonuses, associated winnings and/or deposits from Accounts that we suspect, at our sole direction, are involved in such activities or behaviours.
12.2. We reserve the right to review transaction records and logs from time to time, for any reason whatsoever. You hereby consent in advance to this clause. If, upon such a review, it appears that you are participating, or attempting to participate, in strategies that we, in our sole discretion deem to be:
i. promotional abuse; and/or
ii. irregular gameplay; and/or
iii. abnormal betting behaviour
We reserve the right to deny, withhold, revoke or withdraw your entitlement to any promotion, winnings or bonus, or terminate your access to the website and/or block your account. Please note that in such circumstances, we shall be under no obligation to refund any funds that may be in your Account.
12.3. 'Promotional Abuse' includes, but is not limited to, any one of the following types of play:
i. working in a syndicate with other players to abuse promotions, deliberately cheating or other unfair behaviour;
ii. depositing and withdrawing funds shortly after with the intention to abuse the promotion. For example, deposit funds to receive free spins, and then wager your deposit just over 1 time your deposit value, initiate a withdrawal to not fall foul of clause 'No Deposit Bonus' of the website Terms;
iii. whether known or unknown to us, taking advantage of any software or system bug, loophole, fault, error or failure including, but not limited to, in respect to any game; and
iv. using multiple accounts to claim a bonus or a free spins offer more than once
12.4. 'Irregular Gameplay' includes, but is not limited to, any one of the following types of play:
i. equal, zero or low margin bets or hedge betting would not be accepted in any form. For example, Black or Red betting on Roulette or covering more than 25 of the 37 numbers on the table; both side betting including but not limited to sports and live casino;
ii. delayed winnings, for example, 'free spin' or 'bonus' features initiated with bonus or cash funds, then the member steps out of the free bonus or bonus round, and then completes at a later time for example, after the bonus has been wagered;
iii. 'Game State Abuse' where the use of bonus funds are used purely to progress through the bonus stages and then final stages completed with cash bets when bonus funds have been released or forfeited; and
iv. leaving large bets on table, for example in Blackjack, and returning after bonus wagering has been completed.
12.5. “Abnormal Betting Behaviour” includes, but is not limited to, any one of the following types of play:
i. “Arbitrage Betting” where the player places multiple bet choices in a single match covering all possible outcomes while still guaranteeing a profit.
ii. “Insider Betting” where the player possesses insider information of certain matches and bets on the outcome that guarantees a profit.
iii. “Robot/System Formula Betting” where the use of a program to calculate and automatically place bets on prices that are considered to have a higher winning rate.
You agree to indemnify and hold MB8, our employees, officers, directors, licensors, distributors, affiliates, subsidiaries and agents for any loss, damage or claim (including reasonable legal fees) that may incur out of violation of the Terms and Conditions.
14.1. MB8 does not accept liability for the content, products, representations of external or third party websites from the public domain. MB8 disclaims any and all warranties, representations and responsibilities in respect of any aspect of the Services, the website and the Information, which may be provided by third parties and shall not on any account be liable for any default, breach or inaction of third party partners.
14.2. Any participation in the Games is at your sole discretion and risk. By playing the Games, you acknowledge that you do not find the Games and/or Services to be offensive, unfair or indecent in any way.
14.3. Some legal jurisdictions have not addressed the legality of online and/or offshore gambling while others have specifically made online and/or offshore gambling illegal. We do not intend that anyone should use the website and/or Services where such use is illegal. The availability of the Services and website should not be construed as an offer, solicitation or invitation by us in any country in which such use is illegal. It is your sole responsibility to ensure that at all times you comply with the laws that govern you and that you have the complete legal right to use the website and Services.
14.4. Under no circumstances, including negligence, shall MB8 be liable for any damages or losses that are deemed or alleged to have resulted from or caused by the Site or its content, including without limitation delays or interruptions in operation or transmission, communications, lines failure, any person's use or misuse of the site or its content, or any errors or omissions in content. MB8 disclaims all warranties, representations and responsibilities to the full extent permissible by law and does not warrant that the Services will be uninterrupted, timely or error-free, that any electronic correspondence sent through the servers is free from any viruses or bugs.
14.5. In no case does MB8 warrant that the services offered match your expectations or standards and it shall be your responsibility to ensure that the requisite configuration and essentials for utilising the Services are maximized. You acknowledge that part or all of the Information may be provisional in nature and may be subject to revision or modification.
14.6. If there is a discrepancy between the result showing on your Device and our server, the result showing on our server shall govern the result of the Game. You understand and agree that (without prejudice to your other rights and remedies) MB8 records shall be the final authority in determining the terms of your participation in the Games, the activity resulting therefrom and the circumstances in which they occurred.
14.7. MB8 reserves the right to discontinue, modify, remove or add to the Services, temporarily or permanently, in its absolute discretion with immediate effect and we shall not be liable in any way for any loss suffered in this regard.
14.8. This disclaimer supersedes all previous understandings, agreements and contracts. You hereby accept to indemnify MB8 and its affiliates, licensors, employees, agents and associates against all claims, liabilities or expenses, including but not limited to attorney fees and court charges, arising from your access or use of the Services and website, regardless of whether MB8 has been advised of such a possibility or not. By using the Services and Site, you expressly waive off any right that may arise to you against us.
14.9. By using this site, it shall be deemed that you have read, understood and acknowledged all the terms and conditions, privacy policy and the disclaimer.
15.1. MB8 reserves the right to void any winnings, freeze and forfeit any balance in your Account, and/or to deactivate your Account without cause at any time including, without limitation, if:
i. you have more than one active Account with MB8;
ii. your registered full name does not match the name on the bank account or other payment accounts used to make deposits and withdrawals;
iii. you participate in a promotion and withdraw before fulfilling the requirements of that particular promotion;
iv. you provide incorrect or misleading registration information;
v. you have failed to provide the identification information upon request;
vi. you are not of legal age;
vii. you deny any of the transactions or deposits that you have made;
viii. you are depositing money originating from illegal or unauthorised activities;
ix. you are found to be cheating or attempting to cheat anyone or any party or you have employed or made use of an artificial intelligence or other system designed specifically to defeat the system or you are found to have colluded with other players in order to defraud MB8;
x. you have allowed or permitted (intentionally or unintentionally) someone else to use your Account; or
xi. you fail to comply with any of the Terms and Conditions set forth in this Agreement
15.2. If the provision of the Services is suspended and/or your Account is deactivated, the provision of the Services will only be reinstated and/or your Account reactivated after the necessary rectification has been verified.
15.3. MB8 retains authority over the issuing, maintenance and closing of member's Accounts at any time for any reason. The decision with regards to any aspect of your Account, use of the Services or the website, is final and shall not be open to review or appeal. We will give you reasonable notice before doing so, unless circumstances dictate that we legally or practically cannot do so.
16.1. Links to external websites are provided for your convenience only, and MB8 is not responsible for and does not undertake to ensure that contents of such links are accurate, current or maintained.
16.2. MB8 is not responsible nor liable for the contents or the privacy practices of the external websites.
16.3. MB8 shall not be liable for any loss or damage whatsoever arising from or in any way connected with your use of any link to external websites provided on the website.
16.4. MB8 shall under no circumstances be associated or affiliated with any statement, opinion, trade or service marks, logos, insignias, products, services or with the operators or owners of external websites.
We reserve the right to, in our sole discretion, to add new games or functions to the website or to commence, cease, discontinue, restrict access to or modify any games or functions at any time.
18.1. MB8 reserves the right to seek all remedies in respect of any violation of these Terms and Conditions, including the right to deny or restrict access to the Services, website and Information to any particular person, terminate your account or to block access from a particular Internet address at any time and at our sole and absolute discretion.
18.2. You agree to fully indemnify and hold harmless MB8 and its affiliates, licensors, employees, agents and associates from and against all claims, demands, liabilities, damages, losses, costs and expenses, including legal fees and any other charges whatsoever that may arise as a result of:
i. your breach of the Agreement, in whole or in part;
ii. violation of any law or third party rights;
iii. use of Services and/or website by you or other person using your login details
19.1. The English language version of this Agreement shall be the prevailing version in the event of any discrepancy between any translated versions of this Agreement.
19.2. This Agreement constitutes the entire understanding and agreement between MB8 and you regarding the Services and the website and supersedes any prior agreement, understanding or arrangement.
MB8 (“us”, “we” or “our“) as a secured online casino in Asia, is deeply committed to safeguard the privacy expectations of its members (“you” or “your”) when they register an account at MB8 for all casino games available such as live casino, slots games, sportsbook, et cetera. Accordingly, we have put in place this Privacy Policy, which outlines our data protection practices, including how we collect, use, disclose your Personal Information, as well as your rights with respect to your Personal Information.
We will always value and respect the privacy of each and every one of our members. Your privacy is important both to you and to us and we make the following promise to you:
- MB8 is concerned with protecting the privacy of any personal information that you may choose to provide to us.
- We believe in using your personal information to make things simpler and better for you.
- We will always keep your personal information safe.
- We’ll be clear and open with you about why we collect your personal information and how we use it.
- Privacy invasion is strongly prohibited at MB8.
By accessing our website, interacting with us and submitting Personal Information to us, you agree and consent to us, as well as our representatives and/or agents collecting, using, processing, disclosing, sharing and storing your Personal Information, and disclosing such Personal Information to relevant third parties in the manner set forth in this Privacy Policy.
1. Personal Data
1.1. In this Privacy Policy, “Personal Information” refers to any information about an individual who can be identified (a) from that information; or (b) from that information and other information which is in our possession.
1.2. Examples of Personal Information that we may collect from you include:
(a) personal details such as your name, contact number, email address, and physical address; and/or
(b) demographic details such as your profession, age, race, ethnicity, gender, marital status, income, and education level; and/or
(c) internet details such as your IP address, website movements, log-in information, browser type, operating system, and URL information.
1.3. If you provide us Personal Information of anyone other than yourself, please make sure you have their prior consent to provide us their Personal Data and they understand how we collect, use, process, share, disclose and store Personal Data as set out in this Privacy Statement.
1.4. Although we try to provide reasonably adequate information concerning our policy relating to Personal Information, this Privacy Policy is not an exhaustive list of all situations or scenarios concerning Personal Information. Please approach us if you need clarification about a specific situation.
2. Collection of Personal Information
2.1. We may collect Personal Information from you in a variety of ways, such as where you voluntarily:
(a) visit our website (see “Cookies” below for further details on what Personal Information we obtain by you visiting our website); and/or
(b) interact with our website (e.g. during registration or when you contact us via our live chat tool on the website); and/or
(c) interact with our staff via telephone (which may be recorded), social media platforms, and emails; and/or
(d) when you submit Personal Information to us for any other reasons.
2.2. You should ensure that all Personal Information submitted to us is complete, accurate, true and correct. Failure on your part to do so may result in our inability to provide you with the information you have requested, or delay in providing you with the information you have requested, or responding to your queries; or processing any requests submitted to us.
3. Purposes of the Collection and Use of Your Personal Information
Generally, we collect, use and disclose Personal Information for the following purposes:
(a) to identify you and personalize any communications with you; and/or
(b) to obtain information about your preferences, online movement and use of our website, to help us better understand your requirements and interests in order to make your online browsing more efficient and enjoyable; and/or
(c) to carry our research and statistical analysis to help improve the content of our website, and as part of our effort to keep our website safe and secure; and/or
(d) to process and respond to queries, feedback, complaints, and requests; and/or
(e) for such other purposes related to the above or where it is permitted under applicable laws.
4. Disclosure of Personal Information
We will take reasonable steps to protect your Personal Information against unauthorised disclosure. Subject to the provisions of any applicable law, your Personal Information may be disclosed, for the Purposes listed above (where applicable), to the following entities or parties:
(a) amongst the MB8 Group of companies (“Group”); and/or
(b) our approved third party service providers who provide services to the Group, such as insurance companies, financial institutions, telecommunications, information technology, payment, billing or other services to the Group; and/or
(c) our professional advisers such as consultants, auditors and lawyers; and/or
(d) any other party to whom you authorise us to disclose your Personal Information to.
5. Security of Personal Information
5.1. We will use reasonable commercial efforts to protect Personal Information against loss or theft, as well as unauthorized access, disclosure, copying, use, or modification.
5.2. We use various methods to safeguard Personal Information, including physical measures, technical tools, and organisational controls.
5.3. Online security is also a priority. We incorporate security measures such as encryption and authentication tools to protect your Personal Information from unauthorized use. Firewalls are utilized to protect our servers and network from unauthorized users accessing and tampering with files and other information that we store.
5.4. Whilst we cannot ensure that loss, misuse, or alteration of data will not occur, we will make reasonable commercial efforts to prevent such unfortunate occurrences.
6. Retention of Personal Data
We retain Personal Information that is provided or made available to us, as may be required for business purposes, and such purposes do vary according to the circumstances.
7. Cookies
7.1. When you interact with us on our website, we or our authorized service providers may use cookies for collecting and storing information to help provide you with a better, faster, and safer web experience.
7.2. The information collected by us or our authorized service providers may recognize a return visitor as a unique visitor and may collect information such as: how a visitor arrives at our sites, what kind of browser a visitor is on, what operating system a visitor is using, a visitor’s IP address, and a visitor’s clickstream information and time stamp (for example, which pages they have viewed, the time the pages were accessed and the time spent per web page).
7.3. Cookies are small text files (typically made up of letters and numbers) placed in the memory of your browser or device when you visit a website. Cookies allow a website to recognize a particular device or browser.
7.4. The use of cookies, by us or our website is necessary for the functioning of our services, to help us improve our performance, or serve to provide you with extra functionalities. They may also be used to deliver content that is more relevant to you and your interests, or to target advertising to you on or off our site.
7.5. Should you wish to disable the cookies associated with these technologies, you may do so by changing the setting on your browser. However, if you decline cookies, you may not be able to take advantage of certain site features or services tools.
8. Links to Third Party Website
Our site may contain links to and from the websites and social media channels of our affiliates and other third parties. If you follow a link to any of these websites or channels, please note that these websites or channels have their own privacy statements or policies. We are not responsible for the privacy practices or content of such sites. Please review the privacy statements or policies posted at those sites.
9. Changes to this Privacy Statement; Conflicts
9.1. We reserve the right to change this Privacy Policy from time to time. Any change we make to this Privacy Policy will be posted on this page. Please check back frequently to see any updates or changes to our Privacy Policy and in particular, before you submit additional Personal Information.
9.2. If there is a conflict between the English version and the national language version of this Privacy Policy, the English version shall prevail, to the extent of the discrepancy.
At MB8 (“us”, “we” or “our“), we value our players and hope that online casino gaming is a form of entertainment that can be enjoyed responsibly. In our mission to ensure that online casino games continue to be a fun and entertaining experience, it is our duty to ensure that our members receive the proper guidance to keep you playing safe. Gambling is a form of entertainment. However, problems arise when an individual becomes a compulsive gambler.
MB8 has taken the responsibility in being proactive to promote responsible gaming and providing assistance to those who require it. We care about the wellness of the players and it is our mission to generate a fun and exciting casino gaming platform experience with the responsibility of preventing excessive addiction and underage access to our platform.
If you answer “Yes” to at least three of the following questions, you may be at risk of developing a gambling problem.
- Is gambling always on your mind?
- Have you neglected your family and health for the sake of gambling?
- Do you gamble or lose more than you can afford?
- Do you neglect your career or business as a result of gambling?
- Do you borrow money to gamble?
- Do you have difficulty sleeping as a result of gambling?
- Have you considered self-destruction as a result of gambling?
- Have you considered illegal acts to finance your gambling habit?
If you answered mostly "yes", the more likely you have already developed a serious gambling problem and we recommend that you:
- Gamble as a form of leisure; and/or
- Avoid chasing losses; and/or
- Gamble only within your means, and/or
- Keep track of the time and amount of money spent, and/or
- Get professional help or contact any of the Gambling Counselling Organisations listed below for advice:
- GamCare (www.gamcare.org.uk)
- Gambling Therapy (www.gamblingtherapy.org)
- Gordon Moody (http://www.gordonmoody.org.uk/)
- Gamble Aware (www.begambleaware.org)
Underage Gambling
It is illegal for anyone under the age of 18 to open an account or to gamble on MB8. We reserve the right to request for proof of age from any member and to perform checks to verify the information provided.
Member accounts may get suspended and funds withheld until a satisfactory proof of age is provided. The legal gambling age varies across different countries, hence we advise you to make an informed decision by doing research before partaking in any form of gambling activity.
Nevertheless, in the modern age, the internet is easily accessible anywhere and at any time. Therefore, parents and guardians should take note and carry out prevention beforehand to ensure the safety of their children. Here are some tips for parents:
- Do not have any online casino gaming software or website running on your computer when your children are left unattended.
- Take extra care of your devices that have direct access to online casino gaming softwares or websites.
- Do not encourage anyone under the age 18 years old to participate in any online casino gaming activity.
- Keep the log in details of your online casino accounts out of the reach of your children.
- Ensure your children know about the legality and risks of underage gambling.
- Closely monitor the time and online activity of your children.